FAQs

How long will the service run for?
Your Travel SIM will remain activated for 270 days from your last incoming or outgoing call or text message.

How much does cost to join SIM4travel?
Each Travel SIM costs £15.99 inc. VAT. For this you receive a new SIM card and full instructions. Each SIM also includes £10 of calling credit.

Can I use my SIM4travel in more than one country?
YES. Your Travel SIM can be used in 110 countries and you can call anywhere in the world.

Can I keep my SIM4travel and use it again?
YES. You can use your Travel SIM in as many different countries as we have coverage. Your SIM will however expire if it has not been used for 9 months. If you wish to keep it going for another 9 months simply make a call or send a text at any time to recharge the life of your SIM by a further 9 months.

Can I call and text anywhere in the world?
YES. You can call and text anywhere in the world.

Do I have voicemail on my SIM4travel?
YES. Your SIM4travel service includes full voicemail facilities.

What is a PIN or PUK codes?
As with all mobile phone SIM cards, PIN and PUK codes are used for your safety. They allow you to access your SIM and protect its use from others. When you receive your Travel SIM you must enter a PIN code to unlock it before you can use it. PUK codes are provided just in case you enter the incorrect PIN code more than 3 times. If you do, your phone will 'lock' you out for security reasons and only upon entry of your PUK code will it be unlocked for you to enter the correct PIN code.

How do I make a call?
SIM4travel uses a process known as a Call back. This means your phone calls you back once you have dialled the number you wish to call.
Every time you make a call:

1. Dial the number with the international dial code, even when in the same country E.g. to dial the UK number 0207 107 9700 from anywhere in the world you will need to dial 00 44 207 107 9700
2. Your phone will display a Calling… message
3. Your phone will ring within a few seconds
4. Answer the call and you are connected

What does 'Call barred', 'Restricted number' or 'Check operator services' mean?
In some phones, making a call requires a different dialling procedure. This is called Menu Calling. To make calls from the menu, you will need to find the SIM4travel menu option on your phone:
Nokia: the last item on the Main menu
Sony Ericsson: in the Connectivity menu
Motorola: in the Office Tools menu
Samsung: in the Applications menu
Siemens: in the Main or Extras menu
If your phone uses icons, look for the SIM4travel SIM card icon.

How do I make a menu call?
1. Select the main SIM4travel menu option
2. Select the Call option
3. Enter the number you wish to call
4. Ensure you have included the international dial code
5. Select OK or Call
6. You phone will ring
7. Answer the call and you are connected

What is a short code?
A short code is a 3 digit number that you dial from your phone that connects you directly to a service such as top-up or voicemail.

I can’t dial a short code?
Your SIM is pre-programmed with the following short codes:

What is adding credit?
Adding credit is the mechanism for adding calling credit to your phone. When you run low on credit you will hear a voice prompt warning you that you need to more credit to continue making calls and sending text messages.

How much does it cost to add extra credit?
You can top-up with credit from anywhere in the world. Credit is available in £10 denominations.

How do I add credit?
Visit www.sim4travel.com and add credit using the following cards:

You can add credit direct from your phone once you have added credit online. Once you have done this you can add credit by dialling:

How long does my credit last?
Your credit will last for 90 days from your last outbound or inbound call or text message.

Can I extend my credit life beyond the 90 day expiry?
SIM4travel provide a service where your credit is put "on hold" after the 90 day inactivity period. Instead of losing the credit, the credit is still available to use. This service is charged at £2.00 every 30 days.

What is a daily connection fee?
SIM4travel charge a daily connection fee of 39p to use the SIM4travel service. This charge is taken on a daily basis while you are using the SIM4travel service. There is no charge when the service has not been used. When you arrive home and switch off your SIM, no daily recurring charge is taken from your account.